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What is the Tool Kit?

The Tool Kit is an information portal designed to help you choose the best value mobile, Internet and fixed line products and services to meet your unique needs. The Tool Kit will:
help you understand the products and services that meet your unique needs;
identify important questions to ask companies before signing a contract or purchasing a product;
assist you to understand your consumer rights and the consumer safeguards in place to protect you;
direct you to other relevant information within ACMA website; and
provide links to external websites that contain information relevant to you.

The Tool Kit will not recommend the best product at the best price or the company that provides the best service, but will provide you with relevant information so you can make an informed and confident choice.

The Teacher Tool Kit is a classroom resource for teachers. This learning resource is designed to help students understand their rights and responsibilities and manage their personal finances in relation to telecommunications.



How do I use the Tool Kit?

The Tool Kit has three modules and a teacher classroom resource. These consist of the Mobile Tool Kit, the Internet Tool Kit, the Fixed Line Tool Kit and the Teacher Tool Kit. Click on the links above to enter.

To create your unique information summary for either the mobile, Internet or fixed line tool kits that is tailored to your needs, answer the questions in the 'Identify your needs' sections. This should only take a few minutes. Once you have completed the online form, read through the information, save for later reference or simply hit print. The output produced by completing the online form gives you an overview of your needs, questions to ask when shopping around, your rights as a consumer and relevant consumer safeguards, as well as other important information.



Typical user examples for the Fixed, Mobile and Internet Tool Kits

If you are short of time and unable to answer the questions, we have prepared several typical user examples and information relevant to these examples for you. Simply select the user example that most closely matches your situation to obtain the relevant information and a list of questions to ask.



What is The Teacher Tool Kit?

The Teacher Tool Kit is an education package for the classroom teacher. The Teacher Tool Kit contains lesson plans and other useful resources that aim to raise awareness and knowledge of issues particularly relating to mobile phone usage and debt.

The Teacher Tool Kit targets the middle secondary levels and includes teacher guides and resources, classroom activities and extension research tasks. The education package addresses learning outcomes related to choices that students currently make as consumers.



How does the Teacher Tool Kit work?

Utilising the prepared lesson plans in the Teacher Tool Kit, teachers can run activities and set research tasks for students. Students then use the Mobile and Internet Tool Kits to actively investigate consumer-related issues, helping them understand their rights and responsibilities as well as manage their personal finances in relation to telecommunications. Click here to download a copy of the Teacher Tool Kit.



More information

More information is available on this website, including a comprehensive list of questions to ask and general information you should know, a list of companies that provide the particular service you are looking for with links to their websites, links to product reviews, price information, and telecommunications industry and government bodies.

The Tool Kits are designed to help the consumer. If you would like a print copy of a Tool Kit, or have suggestions on how a Tool Kit could be improved or other information, please email

2007-01-14 09:24:31

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